FAQ

Q: What type of products does Care Radiant offer?
A: We offer a wide range of skincare, haircare, and body care products from trusted brands, ensuring high-quality personal care solutions.

Q: Are your products authentic?
A: Yes! We only source and sell 100% authentic, high-quality products from reputable brands.

Q: Are your products suitable for sensitive skin?
A: Many of our products are designed for sensitive skin. Please check the product description for specific details or consult a dermatologist if you have concerns.

2. Ordering & Payment

Q: How do I place an order?
A: Simply browse our website, add products to your cart, and proceed to checkout. Follow the steps to enter your details and payment information.

Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within a short window after purchase. Please contact our support team immediately for assistance.

3. Shipping & Delivery

Q: Do you offer international shipping?
A: Currently, we ship within UAE. International shipping options may be available soon!

Q: How long does shipping take?
A: Delivery times vary based on your location. Standard shipping usually takes 5-7 business days, while express shipping is faster.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.

4. Returns & Refunds

Q: What is your return policy?
A: We accept returns for unused and unopened products within 7 days of purchase. Please visit our Returns & Refunds page for full details.

Q: How do I request a refund?
A: Contact our support team with your order details, and we’ll assist you with the return and refund process.

5. Customer Support

Q: How can I contact Care Radiant?
A: You can reach us via info@careradiant.com, +971 52 610 8687, or our Contact Us page.

We’re here to help! If you have any other questions, feel free to reach out. 💙✨